Frequently asked policy questions:
- Do you file insurance and accept what they will pay?
No. We give you a receipt at the end of each visit with the diagnosis ad treatment codes for you to file your insurance claims. This applies to auto and worker’s comp accident claims.
- Do you file Medicare claims?
Yes. By law we have to file a person’s Medicare claims, which we do electronically. However, like all patients, payment is expected the day you receive services.
- What methods of payment do you accept?
Cash, check and credit cards. Care Credit is also accepted if you qualify. We will check for you or you can check online at CareCredit.com.
- What are your hours?
8:00 am to 5:30 pm, Monday through Friday.
- What is your cancellation policy?
All new patients are required to make a deposit of $80 to reserve their appointment. This deposit immediately refunds if you give a 24 hour cancellation notice. You will be called 2-3 days prior to your appointment to get verbal confirmation. If we cannot get verbal confirmation that you are keeping your appointment, we will have to cancel it. We do this because we run a waiting list and others need the appointment times. You will still need to give us at least 24 hours’ notice of cancellation to have your deposit refunded. If after cancelling, you wish to reschedule your new patient appointment, you will need to follow the same police above, including the $80.00 deposit to hold your appointment.
Existing patients; Please be responsible to give us at least 24 hours’ notice if you need to cancel your appointment. This will allow us time to fill the opening with those who are on our waiting list. We do our best to partner with you by contacting you by phone or text. Let us know which method you prefer.